Research Use Only. All products sold by Vita Aminos are strictly for in-vitro research purposes and are not intended for human or veterinary use. By placing an order you confirm you are a qualified researcher aged 21 or older.
1. Order Processing
The majority of orders are processed and dispatched the same business day of purchase confirmation. Orders placed after 2:00 PM EST or on weekends and federal holidays will begin processing the following business day.
If your order is delayed beyond this window, you may contact us at support@vitaaminos.shop.
2. Domestic Shipping
All domestic orders are shipped with tracking. Typical transit is 2–3 business days after dispatch, depending on destination. Delivery dates are estimates only; guaranteed or next-day delivery is not offered.
| Method | Estimated Delivery | Coverage |
|---|---|---|
| Standard Shipping | 2–3 business days | Contiguous U.S. |
Delivery estimates begin from the date of dispatch, not the date of order placement. Business days exclude weekends and federal holidays.
3. Vita Direct Orders
Vita Direct kits are shipped directly from our manufacturing partner rather than from our United States inventory.
Processing and transit. Orders are forwarded to our manufacturing partner the same business day. Please allow up to 2 business days for processing and dispatch. Transit times after dispatch are:
| Method | Transit after dispatch | Cost |
|---|---|---|
| FedEx Ground | 12-14 business days | $60 |
| FedEx Express | 5-7 business days | $80 |
Delivery estimates are transit times after dispatch and do not include customs processing. Delivery dates are estimates only; guaranteed delivery is not offered.
Destinations. Vita Direct orders are delivered to addresses in the contiguous United States only.
Separate shipments. Vita Direct orders ship separately from our United States stock and cannot be combined into a single order.
Import responsibility. Vita Direct shipments enter the United States from outside the country. You are the importer of record and are responsible for any duties, taxes or import requirements that apply.
If your shipment does not arrive. We will reship your Vita Direct order once at our own cost if any of the following apply: the shipment is detained or refused entry by customs and is not delivered; the shipment has not been delivered within 30 days of dispatch; or the shipment arrives damaged, reported within 7 days of delivery with photographs. One reship per order.
Shipping protection. The optional $5 shipping protection described in Section 5 applies to United States stock orders only and is not available on Vita Direct orders.
4. Carrier Responsibility
Once your order has been picked up and scanned by the carrier, custody of the shipment transfers to the carrier. Vita Aminos will provide tracking information via email and will assist in investigating delays or discrepancies where possible; however, Vita Aminos bears no liability for delays, damages, or losses that occur during transit.
By completing your purchase, you acknowledge that once your package is transferred to the carrier, all liability related to shipping, delivery delays, or transit damage transfers to the carrier.
5. Lost, Damaged, or Undelivered Packages
Scope. This section applies to orders shipped from our United States inventory. Vita Direct orders are covered by Section 3.
Vita Aminos is not responsible for packages that are lost, delayed, or damaged during transit. We strongly recommend selecting shipping protection at checkout, available for an additional $5.00.
- Orders with shipping protection are eligible for replacement or store credit in the event of loss or damage confirmed by the carrier.
- Orders without shipping protection cannot be reimbursed or replaced for carrier-related loss or damage.
- If your package shows as delivered but has not been received, please contact the carrier directly to file a claim, then notify us at support@vitaaminos.shop.
6. Address Accuracy
You are responsible for providing a complete and accurate shipping address at checkout. Vita Aminos cannot be held responsible for packages delivered to an incorrect address due to customer error. If you notice an address error after placing your order, contact us immediately at support@vitaaminos.shop — we can only modify addresses prior to carrier pickup.
7. International Shipping
At this time, Vita Aminos delivers only to addresses within the contiguous United States. We do not deliver to Alaska, Hawaii, U.S. territories, or to addresses outside the United States. We are working to expand our shipping coverage and will announce updates when available. Vita Direct orders are dispatched from our manufacturing partner outside the United States and are delivered to contiguous United States addresses only; see Section 3.
8. Packaging
All peptides are packaged in sealed, individually labeled vials with accompanying documentation. Orders are shipped in protective, moisture-controlled packaging. Lyophilized reference material is stable at ambient temperature during transit. Store sealed vials as indicated on the individual product page upon receipt.
9. Contact
For shipping-related inquiries, please contact our support team:
- Email: support@vitaaminos.shop
- Response time: 1–2 business days
Research Use Only Not FDA Approved 21+ Only